MYS account managers were busy in 2021 helping to ensure our client events were successful. The momentum from last year has propelled our client services team into a bright first part of 2022.
Who are the MYS Account Managers?
Account managers make up our client services team and support event organizers at each stage — from onboarding to reporting after the event is complete. In addition, the team facilitates technical support to attendees and exhibitors, so event organizers can focus on their priorities.
The MYS account managers strive to:
Provide personalized and responsive customer service to our clients
Lead client teams through implementation, onboarding, and training stages
Properly train new clients how to use our software
Field incoming client requests in a timely manner
Help reach client goals for each event
Support clients onsite
How can our Account Managers help you in 2022?
Check out the following statistics from 2021 to see for yourself how our account management team has been hard at work assisting our clients.
Client tickets resolved:
First replies to client requests within one business day:
Tickets solved in 2021:
61% of tickets solved within 1 business day
74% of tickets solved within 3 business days
Implementing new event management technology can seem daunting. Our software is user-friendly and easy to learn—but nothing replaces having a trusted resources to lean on when you have questions. Each MYS client receives a dedicated account manager to provide start-to-finish support for each event. Your account manager will be an expert in caring for your event.